Customer emails from Outlook or Apple Mail attach automatically to the right contact — without migrating the whole company onto a new mail stack.
Why BCC logging
Retail sales teams live in email. A CRM without that history is a half-empty notebook: you see the deal stage, but not the last quote, the follow-up, or the promise made on Tuesday. Full Exchange or Microsoft 365 sync is a project most small retailers will not start.
BCC logging (July 2026) gives each workspace a personal BCC address. Outbound mail that includes it is matched to contacts in the CRM — history without an integration marathon.
What we shipped
A personal BCC address per workspace, automatic matching to contacts, and the thread visible on the contact record next to pipeline activity. Works with Outlook and Apple Mail the way teams already send mail.
